The Oregon State Bar Professional Liability Fund (PLF) is hiring a full-time assessment coordinator to join its Accounting team. The PLF is the mandatory provider of primary legal malpractice coverage for Oregon lawyers in private practice. The PLF also provides additional malpractice coverage for law firms above primary limits on an optional, underwritten basis.
Who We’re Looking For
The PLF Accounting team deals with a blend of information science and people relations. If you have a pleasant telephone manner, a keen eye for numbers and data, and a natural customer service mentality, this position is for you! Our ideal assessment coordinator is extremely patient and derives satisfaction from helping people understand and navigate the payment of their annual assessments. Yet you are also able to successfully deliver tough messages with a live person on the other end of the line. You are methodical and organized, unfazed by scheduled tight deadlines. You are relentless in providing excellent customer service, but you always hold firm to your organization’s guiding policies. At the end of the day, you are a friendly problem solver, always ready to be of assistance to constituents and coworkers alike.
If this sounds like you, we are excited to have you apply! You will be joining a team of dedicated professionals in a supportive, affirming workplace.
What We Offer
We are pleased to state that the salary range for this position is $57,946 − $75,343. We also offer an excellent benefits package, including participation in the Oregon PERS/OPSRP retirement program, health insurance, and other benefits.
This position is based at the PLF office in Tigard with a hybrid remote work setup.
What You’ll Do
As the newest member of the PLF Accounting team, you will hit the ground running and almost immediately begin training to support the PLF in the following ways:
- Coordinating the mailing of annual statements and all subsequent assessment-related documents to OSB members
- Answering Bar members’ queries regarding assessments and exemptions
- Processing member payments throughout the year
- Processing adjustments, including midyear exemptions, midyear billings, reinstatements, and newly admitted Bar members
- Maintaining electronic member files related to assessments, payments, late notices, suspensions, and other documents as required
- Maintaining master templates of all documentation communicated to Bar members relating to assessments
- Coordinating with the PLF webmaster regarding all necessary revisions and updates relating to assessments
- Coordinating with OSB regulatory services regarding suspended and reinstated members
- Managing midyear billings and refunds for covered parties’ change of status
- Monitoring and responding to assessment-related web inquiries
- Coordinating with the PLF database programmer to update materials and processes in the member database
- Handling other duties as assigned by the CFO
- Providing miscellaneous support to the Accounting team as required
Working with the PLF Accounting team is an exciting opportunity to assist lawyers in a variety of ways, but it’s also a challenging role that will stretch you as well as stimulate you. To set you up for success in this position, we ask that you meet these criteria:
What You’ll Need to Be Successful in This Role
- The ability to articulate information clearly and concisely on the phone
- The ability to comprehend callers’ inquiries and respond appropriately
- The ability to have difficult conversations in a respectful but firm manner
- Attention to detail
- A high level of comfort working with legacy software
- Customer service experience
- The ability to work with scheduled tight deadlines
- The capacity to work independently and also function effectively as a member of a team
- Exposure to and a general understanding of how to apply and explain policies and procedures to constituents
- Exposure to and experience working in or with government programs or agencies
Who We Are
For over forty years, the PLF has provided malpractice coverage to lawyers in private practice in the state of Oregon. The PLF is a unique organization within the United States. Though a handful of other states in the U.S. require malpractice coverage for lawyers, Oregon is the only state that provides that coverage through a mandatory program. The mission and purpose of the PLF is to serve the lawyers of Oregon. The existence of the PLF also provides a benefit to the public because lawyers have malpractice coverage.
What You’ll Love
The mission and purpose of the PLF is to serve the lawyers of Oregon. At the PLF, we believe that assistance to one lawyer is assistance to all. “Helping each lawyer when they need it, for the good of the whole profession" - as our home page proudly states - is the animating force behind the PLF's mission and our staff's dedication to serving the Oregon legal community. We invite you to explore our website and learn more about us!
How You Can Apply
Please email your cover letter and resume to:
Subject line: Assessment Coordinator Position – (your name)
Application Deadline: Open until filled
We look forward to receiving your application!
EQUAL OPPORTUNITY EMPLOYER
The PLF is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the PLF are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national origin, gender, sexual orientation or identity, age, disability, family or parental status, or any other status protected by applicable laws or regulations. Candidates from diverse backgrounds are encouraged to apply.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act Amendments Act and would like to request an accommodation for the application process, please contact Jeff Crawford, HR Manager, at HR@osbplf.org.