Americans with Disabilities Act (ADA) Grievance Procedure 

Anyone who wishes to file a complaint alleging the Oregon State Bar Professional Liability Fund (“PLF”) has discriminated on the basis of disability in the provision of services, activities, programs, or benefits, other than in an application for employment, may do so as described below. The PLF’s Personnel Policy Manual governs employment-related complaints of disability discrimination.

1. Filing a Complaint

The complaint should be in writing and contain information about the alleged discrimination including the complainant’s name, address, and phone number, as well as the PLF Department involved, location, date, and description of the problem. Alternative means of filing complaints and responses to the same, such as through telephonic interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Heather Bowman, General Counsel
ADA Coordinator
Oregon State Bar Professional Liability Fund
P.O. Box 231600
Tigard, Oregon 97281-1935
Tel. (503) 639-6911
access@osbplf.org

2. Departmental Review

Within 14 calendar days after receipt of the complaint, the manager of the PLF Department in which the complaint arose or the manager’s designee will contact the complainant to discuss the complaint and the possible resolutions.

Within 21 calendar days of the contact with the complainant, the Department manager or the manager’s designee will respond in writing. The response will explain the position of the PLF and offer options for substantive resolution of the complaint.

3. Appeal to ADA Coordinator

If the response by the Department manager or the manager’s designee does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision within 14 calendar days after receipt of the response.

Within 14 calendar days after receipt of the appeal, the ADA Coordinator or the Coordinator’s designee will contact the complainant to discuss the complaint and possible resolutions.

Within 21 calendar days after the meeting, the ADA Coordinator or the Coordinator’s designee will respond in writing, with a final resolution of the complaint.

4. No Retaliation

Retaliation against any individual for filing a complaint or participating in an investigation under this procedure is strictly prohibited.

5. Records Retention

All written complaints, appeals, and responses will be retained by The PLF for at least three years from the date of resolution.


View ADA Notice